Customer support
Direct desk and dispatch hours
24 hrs
response window
48 hrs
dispatch window
30 days
return window
Get in touch
Provide your order number and specific question for prompt assistance from our customer support desk.
Fulfillment standards
Shipping, returns, and care
Essential information regarding our delivery windows, packaging standards, and textile maintenance.
Delivery tracking
Return logistics
Linen care
Orders are dispatched within 48 hours with full tracking provided via email upon leaving our warehouse.
Enjoy a 30-day return window on all unwashed goods stored in their original protective packaging.
Guidance on machine washing, stain handling, and preserving the heavy-gauge weave of your textiles.